• Luxury Tone

    Discover premium chandeliers and designer lighting at Geenme. Crafted for elegance and lasting quality, our lighting collections transform everyday spaces into beautiful, inviting environments. Experience lighting that elevates your home effortlessly.

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FAQs

Frequently Asked Questions

How long does delivery take?

Our orders require 7–14 business days for handling and processing, followed by 14–28 business days for delivery. You can expect your order to arrive within 21–42 business days from your purchase date.

Do you offer free shipping?

Yes. We offer free shipping on all orders within Malaysia and the United States, with no additional charges at checkout.

What should I do if my lighting product arrives damaged or not working?

If your chandelier or lighting fixture arrives damaged, defective, or missing parts, please contact us within 30 days of delivery. Our support team will arrange a replacement or refund at no cost to you.

Can I return or exchange my order?

Yes. We accept returns and exchanges within 30 days of delivery as long as the item is in new or lightly used condition with all original packaging, accessories, and parts included. Return shipping is fully covered by Geenme.

Do your lighting products come with installation instructions?

Yes. Most products include installation instructions, and some models come with additional mounting accessories. For safety, we recommend installation by a licensed electrician, especially for chandeliers.

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