Shipping policy

Last updated: Oct 10, 2025

At Geenme, we are committed to providing a reliable and seamless delivery experience for our customers in Malaysia and the United States. This Shipping Policy outlines our handling procedures, delivery timelines, and shipping costs.

Products Covered

This Shipping Policy applies to all products available in our store, including chandeliers, pendant lights, ceiling fixtures, and other lighting accessories.

Regardless of what you purchase, all orders follow the same delivery standards outlined below.

Order Processing and Cut-Off Time

Orders placed before 6:00 PM (GMT+8) will be processed according to the handling time listed below.
Orders received after the cut-off time will be processed on the next business day.

Handling Time

We take between 7 to 14 business days to prepare and process your order before shipment.
Handling is carried out Monday to Friday only.
We do not process orders on weekends or public holidays.

Transit Time

Once your order is dispatched, delivery will take approximately:

14 to 28 business days, with deliveries scheduled from Monday to Friday.
Delivery services are not available on weekends or public holidays.

Estimated Delivery Time

By combining handling and transit times, customers can expect their order to arrive within:

21 to 42 business days from the date of purchase (for orders placed before the daily cut-off time).

Shipping Costs

We are pleased to offer free shipping on all orders within Malaysia and the United States.
No additional shipping charges will apply at checkout.

Currency

All shipping-related information including costs, processing, and system display is shown in United States Dollars (USD).

Need Help?

If you have any questions about your delivery or need assistance tracking your order, our support team is here to help.

Store Name: Geenme

Email: info@geenme.com

Address: 2, Jln Setia Dagang AH U13/AH, Setia Alam, 40170 Shah Alam, Selangor, Malaysia

Operating Hours: Monday to Friday: 9:00 AM to 17:00 PM (GMT+8)

Contact Page: https://www.geenme.com/pages/contact

Need assistance? Our support team is ready to help you with product information, returns, shipping, or anything else related to your shopping experience. Let us know how we can assist you. Feel free to reach out via email or visit us during our business hours. You can also use the contact form on our website, and we’ll respond within two business days.