Refund policy

Last updated: Oct 10, 2025

At Geenme, we are committed to providing customers in Malaysia and the United States with a safe, transparent, and worry-free shopping experience. This Return & Refund Policy explains when and how you may return, exchange, or request a refund for lighting products purchased from our store.

Eligibility for Returns and Exchanges

We accept returns for both defective and non-defective lighting items, including chandeliers, pendant lights, and other fixtures.

To qualify:

  • Items must be in new or lightly used condition
  • All original packaging, installation accessories, screws, manuals, and tags must be included
  • The product must not show signs of improper installation or damage caused by the customer

We also allow exchanges, subject to product availability.

Return Window

You must initiate your return or exchange request within 30 days from the original delivery date.
Requests submitted after 30 days are not eligible.

Return Method

All returns are processed by mail only.

  • You will receive a prepaid return shipping label from our support team
  • The return shipping cost is fully covered by Geenme
  • Simply print the label, pack your item securely, and drop it off at the indicated courier location

This ensures a smooth and convenient process for all customers.

Restocking Fee

We do not charge any restocking fee.
All eligible returns and exchanges are processed free of charge.

Refund Processing

Once we receive and inspect your returned item, we will issue your refund within 10 business days.

Refund details:

  • Refunds are credited back to your original payment method
  • Refunds are processed in United States Dollars (USD)
  • Your bank or payment provider may require additional time to complete the posting

Exchanges

You may request an exchange under the same eligibility conditions as returns.
Exchanges depend on stock availability at the time your request is submitted.

Need Help?

If you have any questions about returns, exchanges, or refunds, our support team is here to assist you.

Store Name: Geenme

Email: info@geenme.com

Address: 2, Jln Setia Dagang AH U13/AH, Setia Alam, 40170 Shah Alam, Selangor, Malaysia

Operating Hours: Monday to Friday: 9:00 AM to 17:00 PM (GMT+8)

Contact Page: https://www.geenme.com/pages/contact

Need assistance? Our support team is ready to help you with product information, returns, shipping, or anything else related to your shopping experience. Let us know how we can assist you. Feel free to reach out via email or visit us during our business hours. You can also use the contact form on our website, and we’ll respond within two business days.